Total Logistics Services needed to expand its client base but its internal sales team was overwhelmed managing existing accounts. With limited bandwidth for consistent outbound prospecting, revenue growth stalled and opportunities to reach new customers were slipping away.
Fiore Flower Shop was experiencing surging demand and seasonal peaks that overwhelmed its small internal team. Order management, phone inquiries, and inbound sales were straining capacity, which risked lost orders, slower response times, and dissatisfied customers.
The startup was facing high churn rates and poor trial-to-paid conversions. Slow technical support responses and weak onboarding left customers frustrated, causing many trial users to leave before becoming paying clients.
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