Doctor Shine is a home cleaning service company offering customizable cleaning plans for residential customers. With growing demand and plans to expand into new cities, the company needed a partner to convert more leads into paying customers and streamline appointment scheduling.
Partnership with Rapid Support Services
Sales growth in the first year
Customer retention reached
Expansion supported by Rapid Support Services
The Challenge
Doctor Shine was struggling to keep up with inbound inquiries and appointment scheduling, leading to lost opportunities and inconsistent sales. Without a dedicated appointment-setting team, many potential customers weren’t being converted into confirmed visits, slowing growth.
What Rapid Support Services Did
Rapid Support Services provided a dedicated team of appointment setters to manage Doctor Shine’s inbound calls and leads. We:
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Increased confirmed appointments by 35% in the first six months through effective closing via phone calls
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Converted more leads into paying customers with personalized follow-ups
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Optimized scheduling to maximize crew utilization
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Supported expansion into three new cities by maintaining consistent appointment flow
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Integrated with Doctor Shine’s booking system for transparent tracking
By acting as an extension of their sales team, we filled their schedule with qualified appointments while freeing internal staff to focus on service delivery and operations.
The Results
- First 6 Months: Confirmed appointments increased by 35% thanks to more effective phone-based closing.
- First Year: Sales grew by 70% and customer retention reached 85%, creating a stronger recurring base.
- Second Year: Doctor Shine doubled its monthly appointments and successfully expanded into three new cities, consolidating its growth with Rapid Support Services’ support.
