Fiore Flower Shop is a fast-growing online floral retailer specializing in seasonal arrangements, custom bouquets, and complementary gifts. Known for its high-volume peak seasons (Valentine’s Day, Mother’s Day), the company needed a partner to manage its inbound sales and ensure a flawless customer experience.
Years of Partnership with Rapid Support Services
Revenue growth compared to the start
Expanded from 3 initial agents to 10
The Challenge
Fiore Flower Shop was experiencing surging demand and seasonal peaks that overwhelmed its small internal team. Order management, phone inquiries, and inbound sales were straining capacity, which risked lost orders, slower response times, and dissatisfied customers.
What Rapid Support Services Did
Rapid Support Services provided a dedicated inbound sales and order management team. Our bilingual agents handled:
Incoming calls, emails, and chats for order placement and support
Real-time order processing and customer updates
Personalized upselling of complementary products (gift cards, premium packaging)
Scaling staffing levels during peak seasons to ensure no missed opportunities
By integrating directly with Fiore Flower Shop’s systems, we became a seamless extension of their sales operation.
The Results
- First Year: Sales increased by 20% with a small, dedicated inbound sales team.
- Third Year: Sales had grown by 60%, with the team expanding from 3 to 10 agents to handle demand.
- Fifth Year: Revenue doubled compared to the start, and new product lines (custom floral arrangements and complementary gifts) boosted the average ticket size further.
