Total Logistics Services is a growing logistics provider offering transport, warehousing, and supply chain solutions. Operating across multiple regions, the company manages complex client needs, from mid-sized businesses to international operations.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Total Logistics Services needed to expand its client base but its internal sales team was overwhelmed managing existing accounts. With limited bandwidth for consistent outbound prospecting, revenue growth stalled and opportunities to reach new customers were slipping away.
What Rapid Support Services Did
Rapid Support Services became a dedicated partner for client prospecting and lead generation. Our bilingual prospecting team integrated with Total Logistics Services’ systems and processes to:
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Research and qualify high-potential leads in the logistics sector
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Execute targeted outreach campaigns across multiple channels
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Nurture relationships with prospective clients until they were sales-ready
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Provide transparent reporting and CRM integration to track progress
By acting as an extension of their sales department, we allowed the in-house team to focus on closing deals and delivering high-quality logistics services.
The Results
- First Year: Client base grew by 25% with a dedicated bilingual prospecting team.
- Second Year: Growth reached 55%, securing stronger recurring contracts and larger accounts.
- Third Year: Achieved a total growth of 95% in new clients compared to the starting point, expanding into international markets.
