The Challenge
An online flower retailer faced rapid growth in orders during peak seasons like Valentine’s Day and Mother’s Day. Their in-house team couldn’t keep up with the surge in calls, chats, and emails, leading to long wait times, missed orders, and rising customer complaints.
Our Approach
Rapid Support Services deployed a scalable Customer Service and Order-Taking team designed to ramp up staffing during seasonal peaks. Our agents managed phone, chat, and email channels, processed orders efficiently, and upsold additional products such as gift cards and premium packaging.
The Results
In just one peak season, the retailer saw a 32% increase in customer satisfaction scores and a 28% year-over-year rise in seasonal revenue thanks to our support.
At the same time, the internal team was relieved of the overflow, allowing them to focus on logistics, supplier coordination, and product quality — resulting in fewer errors, faster fulfillment, and happier customers overall.
Why Rapid Support Services
- Upselling of Complementary Products
- Multi-channel support — phone, chat, and email
- Real-Time Reporting and Performance Tracking
- Upselling and cross-selling strategies to maximize revenue per order
- Scalable Seasonal Support Teams
- Order Processing and Verification
- Multi-Channel Customer Support (phone, chat, email)
Your Growth Partner
With Rapid Support Services, you don’t just survive peak seasons — you thrive. We provide the trained people, processes, and technology to handle your busiest times smoothly, protect your brand reputation, and unlock new revenue opportunities.